U.S. Army Medical Department, Office of the Surgeon General
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Patient Centered Medical Home (PCMH)

BJACH Leadership

The Patient Centered Medical Home (PCMH) is a team-based model built around the premise that the best health care begins with a strong primary care foundation.

PCMH improves the care our patients receive by offering enhanced access to care and increased Primary Care Manager continuity, and by promoting patient- and family-centered evidence-based health care.

Patient Centered Medical Homes allow providers and patients to take a more proactive approach to health care, with a stronger focus on prevention. The medical home can reduce the percentage of specialty referrals and result in a PCMH team providing the needed care in one visit. The Patient Centered Medical Home model allows for better coordination of care and improved communication among team members and beneficiaries, while placing emphasis on preventive care and chronic care management, and empowering, patients to participate in their care plan.

How Do I Get Care?
There are multiple ways to receive care in the way that works best for you.

We have learned from our experience and listening to you, that both face-to-face and non-face-to-face encounters (virtual care) are needed.

Although some medical needs require an appointment, many things can be more conveniently coordinated using technology.

Face to face appointments
You can schedule an appointment for a same day issue or in the future with your PCM. Although we want to maximize your appointments with your PCM, if you need to be seen during a time when your provider isn't available, we'll get you in to see one of the providers on your team.

Army Medicine Secure Messaging Service (AMSMS)
AMSMS allows you to directly contact your team through the web. Through this service, patients can initiate a web visit consultation, receive preventive care reminders, send a note to the provider’s office, request test results, and ask for prescription renewals. See your Medical Home team to get enrolled in secure messaging.

Tricare Online
Tricare Online Allows you to schedule an appointment, review laboratory results, and view health education material.

Exceptional Family Member Program (EFMP)
Bayne-Jones Army Community Hospital participates and enrolls patients into the EFMP program IAW AR 608-75. EFMP is a program for family members with special medical or educational needs. Enrollment is completed by the family member's PCM by completing a DD2792. Please call 337-531-3011 to schedule a routine appointment with the PCM. If you are needing enrollment for a patient that is currently in the hospital please call 337-531-3524 and ask to speak with the EFMP Medical Director. Questions regarding the enrollment process should be directed to Sherry Jackson at 337-531-3660.


Overseas Screening
Overseas screening is performed by the EFMP Medical Director or his/her designee. All family members accompanying the service member to an OCONUS (including Alaska and Hawaii) must undergo a medical screening by completing a DA5888 and DA7246. If the family member is enrolled in EFMP, please schedule an appointment with the family member's PCM prior to the overseas screening to update the EFMP packet (DD2792). To schedule and overseas screening please call 337-531-3011 and ask to be scheduled for an "Overseas Screening." Any questions regarding the overseas screening process should be directed to Sherry Jackson at 337-531-3660.

Col Marla J. Ferguson
CSM Roderick D. Taylor
Make Appointment
BJACH Call Center
Open 7:00 a.m. to 4:00 p.m.
"Closed Federal Holidays
and most Training Holidays"
Cancel Appointment
BJACH Cancellation Line
337-531-3011 Option #2
Nurse Advice Line
Safe Helpline