TRICARE Online (www.tricareonline.com)
Provides 24/7 access to booking an appointment with your Primary Care Manager (PCM) or PCM team. You have access to book and cancel your appointments when convenient for your schedule.
Army Medicine Secure Messaging Service (https://app.relayhealth.com)
A secure email service designed to provide non-urgent electronic communication between patients and their healthcare teams. Booking agents will respond to your request within 24 hours.
CONUS Nurse Advice Line 1-800-TRICARE (874-2273), option 1
The Continental U.S. Nurse Advice Line provides nurse advice 24/7 for all TRICARE beneficiaries, except patients with MTF-only privileges. Booking clerks are available to book an appointment with your PCM, if recommended by the Triage nurse. If you are away from your Military Treatment Facility (i.e., vacation, TDY, PCS, etc.) the CONUS Nurse Advice Line can coordinate with your PCM to place a referral to a nearby Urgent Care Center.
BJACH Centralized Appointment Line- (337) 531-3011
Hours of Operation: Monday-Friday, 7:00am to 4:00pm
Below is the list of telephone menu options
Option 1- To schedule an appointment in the Primary Care Clinics (Red Team, White Team, Blue Team, Pediatric Team, Internal Medicine Team); Combined Troop Medicine Clinic; or if you wish to speak with a Triage nurse, please select this option.
Patients will first speak with a booking agent who will verify your identify and eligibility, inquire regarding the type of appointment requested and either schedule the appointment or conduct a handoff to a Triage nurse.
A. Triage nurses will assist patients in meeting their urgent and acute care needs.
If BJACH does not have an appointment available with the assigned PCM or PCM
team, the Triage nurse will attempt to schedule the patient with another home.
B. Booking agents will assist patients in scheduling for same day appointments.
Follow-up appointments should be made before you leave your clinic, but booking
clerks can also assist with scheduling.
C. Patients needing to renew a prescription with no remaining refills or to find out
test results, please select Option 1. A booking agent will send your request to the
correct team nurse, however a response may take up to 72 hours.
Option 2- To cancel an appointment, please select this option.
Patients may leave a message and a booking agent will cancel the appointment. Currently there is no automated mechanism to reschedule, however if patients express desire to reschedule a booking agent will return their phone call and schedule another appointment. Note- we encourage our patients to schedule at least 2 hours before your appointment to give the best chance for someone else to be scheduled.
Option 3- To refill a prescription medication that has refills available, please select this option.
Patients selecting this option are transferred to the pharmacy to request the refill electronically. The system will prompt the patient regarding prescription availability and pick up dates. You may also call the 24/7 Pharmacy Refill line at 531-DRUG (3784) or enroll in the Tricare Pharmacy Home Delivery (information listed on the Pharmacy webpage).
Option 4- To schedule an appointment or speak with a representative from a Specialty Clinic, please select this option.
Patients will be given another menu of options corresponding to the Specialty Clinics to include, Orthopedics, General Surgery, Obstetrics/ Gynecology, Ears Eyes Nose Throat, Physical Therapy, Occupational Therapy, Radiology, Nutrition Care, and Behavioral Health.
Option 5- To submit a compliment or if you are seeking assistance with resolving an issue, please select this option.
Patients will be transferred to a BJACH Patient Advocate. The Patient Advocate will help investigate system-wide or policy issues, as well as those problems that are not resolved at the area of concern.
Option 6- To speak with the BJACH information desk attendant, please select this option.
Patients requesting general hospital information may also call (337) 531-3118/3119.
Option 7- To return to the main menu/repeat options, please select this option.
BJACH Call Center
Open 7:00 a.m. to 4:00 p.m.
"Closed Federal Holidays
and most Training Holidays"
BJACH Cancellation Line
337-531-3011 Option #2